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ADVANTESCO meets your Service Management needs

We provide personalized support contracts with agreed service level agreements, covering response time, repair turnaround, emergency hardware loans, and more. Our comprehensive services include first, second, and third-line remote and onsite support for end-users and technical teams, ensuring access to the required expertise. We have the capability to solve problems remotely or through onsite visits, and our business technology consultants are always available.

Our support and management solutions can be tailored to your specific needs and in-house capabilities, encompassing Apple and Peplink infrastructure, VoIP systems, and more. The contracts may include phone, email, remote, and onsite support, service level agreements, guaranteed response and break-fix times, discovery days, regular health checks, and even full outsourced IT teams.

By opting for our fixed pricing for one, two, or three years of support management, you can enjoy reduced capital and operating expenses, streamlining your budget and enhancing your business's efficiency.

ADVANTESCO takes pride in being a certified Apple support provider and an esteemed member of the Apple Certified Professionals network. We specialize in delivering top-notch Apple/Mac support services to the business community.

Our highly skilled Apple Certified engineers are adept at providing support for all Mac environments and even hybrid Apple/Windows networks. Additionally, we offer comprehensive support for all the iOS products used in your business.

As experts in integrating and supporting both Apple and Windows platforms, our dedicated engineers in the UAE ensure that your business benefits from the best of both worlds without compromising functionality or performance.

We are specialized in the macOS platform, networking, mobile technology, and other core systems that underpin the smooth, efficient, and secure operation of Apple products in a business environment. When you reach out to ADVANTESCO for MAC support, rest assured that you will receive the assistance of highly qualified technicians who know how to optimize the performance of the products you use.

As a certified Peplink Partner and distributor, ADVANTESCO prioritizes assisting Peplink customers in maximizing their investments and efficiently managing their Peplink solutions.

At our ADVANTESCO NOC Center, we harness advanced information technology and expertise in Peplink tools and methodology. Our focus is on delivering value, reducing risks, and optimizing capabilities throughout your organization.

Rest assured, you can rely on:
- Access to certified and highly trained Peplink technical and functional experts whenever needed
- Stable Peplink environments and service-level agreements, ensuring peace of mind
- Support available during and after business hours

Our commitment is to provide enterprise-class support with a sole objective: ensuring your success with Peplink solutions worldwide. Count on us to be your trusted partner throughout your Peplink journey.

SLA for network infrastructure can help you by offloading management responsibility to our team of network experts who can often execute tasks more effectively and cost-efficiently.
From our Network Operations Center (NOC), we remotely monitor and proactively identify potential system failures before disruptions to critical operations occur. Our NOC engineers can diagnose and resolve critical network problems before they arise – 24 x 7 x 365.

We help you with
Collect network performance and utilization information to support service level agreements
Identify network elements responsible for performance degradation
Determine required network changes to improve performance or support increasing demands
Enable automated responses to performance problems

Voice is a critical application for any company, especially when it comes to VoIP sessions. The smooth transportation of telephony or "voice" data is vital to maintain a natural and clear conversation without jitter, drop-offs, or echo.

To ensure your equipment remains operational and in top condition, we provide affordable maintenance packages tailored to your business needs. Our team of expert engineers is dedicated to taking care of your system and ensuring it runs smoothly at all times.

Your support. Your way.

Our team can provide first, second and third line support, and instant remote support for end users and techs.

Remote support, plus an agreed number of days when you can summon us to fix issues onsite.

One of our team visits your place regularly to perform maintenance – this can be weekly, monthly, quarterly or any other schedule.

You can have dedicated engineers on site, working with your team. This can be for a fixed period or an ongoing arrangement.

We act as your IT department, providing support, systems monitoring, inventory patching and user administration.

ADVANTESCO can help you with emergency IT support, whether you’re an existing customer with an after-hours emergency or a new customer with a server that just bit the dust. Our in-person business technology consultants have a 4-hour on-site guarantee (although they usually arrive within an hour)

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